Sri Lanka’s Passport Office Now Issues Passports 24/7 – A Game-Changer for Citizens

Introduction

Obtaining a passport in Sri Lanka has long been synonymous with bureaucracy, long queues, and the involvement of intermediaries demanding hefty fees. However, in a surprising and welcome development, the Sri Lanka Department of Immigration and Emigration has now made passport issuance available 24/7. Despite the significance of this transformation, there seems to be minimal public discussion surrounding it. The convenience, transparency, and efficiency brought by this change deserve more attention, as it represents a new era for passport services in the country.

The Previous Hassles of Obtaining a Passport

For years, Sri Lankans dreaded the passport application process. A visit to the passport office often meant an entire day wasted standing in seemingly endless lines. The process was marred by inefficiencies, with applicants forced to make multiple visits due to minor errors or missing documents.

Another major issue was the reliance on unofficial “fixers” or intermediaries who claimed to expedite the process—for a price. Many applicants, eager to avoid the hassle, found themselves paying exorbitant amounts to these individuals. Corruption was rampant, and for many, securing a passport without influence or extra payments felt nearly impossible.

The Revolutionary Change: 24/7 Passport Issuance

The recent implementation of round-the-clock passport services marks a radical shift in Sri Lanka’s administrative approach. Under the new system, passport offices operate 24 hours a day, seven days a week, ensuring that citizens can apply for and receive their passports at any time that suits them.

This move is a game-changer, particularly for those with demanding work schedules, urgent travel requirements, or limited flexibility to visit government offices during regular hours. By decentralizing and expanding working hours, the government has significantly reduced congestion, allowing applicants to complete the process with minimal waiting times and without unnecessary stress.

Eliminating Corruption and Reducing Costs

One of the most remarkable aspects of this reform is its impact on corruption. With accessibility increased and waiting times reduced, the need for intermediaries has drastically diminished. Citizens no longer need to pay exorbitant fees to “speed up” the process, as efficiency has become a built-in feature of the system.

Additionally, the streamlined process has made it easier for applicants to follow the correct procedure without falling victim to misinformation or exploitation. The financial burden on individuals has been lifted, ensuring that passports remain accessible to all, regardless of economic status.

Public Awareness and the Need for More Visibility

Given the profound impact of this change, it is puzzling that there has been little discussion about it in mainstream and social media. Many Sri Lankans remain unaware of this 24/7 service, continuing to rely on outdated information and misconceptions about passport issuance.

Social media can play a crucial role in amplifying awareness. First-hand testimonials from those who have experienced the new system firsthand can encourage more citizens to take advantage of it. A notable example is Judy de Silva’s Facebook post, where she shared her positive experience obtaining a passport under the new system. Her post highlights the efficiency of the process and serves as an important reference for others looking to navigate the updated service.

Government agencies should also actively promote this service, ensuring that the public is well-informed and able to make full use of this revolutionary change.

Conclusion

The introduction of 24/7 passport issuance is a landmark achievement for Sri Lanka’s public service sector. By eliminating inefficiencies, reducing corruption, and making passports accessible at any time of day, the government has set a new standard for service delivery. However, greater public awareness is needed to ensure that all Sri Lankans can benefit from this initiative.

As citizens, it is essential to share positive experiences and spread the word about this significant improvement. The more people are informed, the more they can take advantage of this service—ultimately making international travel and identity documentation more accessible and hassle-free for all.