Craftory Marketplace

Craftory is Sri Lanka’s premier digital venue for local artisans. We provide the technology platform that connects talented creators directly with customers across the island, making it easy to discover and buy unique handmade products.

All products listed on Craftory are proudly made in Sri Lanka. We host independent artisans and small businesses from various parts of the island, giving you direct access to authentic local craftsmanship.

Since Craftory is a multi-vendor venue, you pay the Artisan directly. We support Cash on Delivery (COD) and Direct Bank Transfer for all shops. Some artisans also accept secure online payments via Visa/Mastercard (processed securely through PayHere).

Yes. If an artisan accepts online payments, the transaction is processed through PayHere, a Central Bank of Sri Lanka approved provider. Craftory.lk does not store your card details or hold your money; the payment goes directly to the seller’s account.

Orders can be cancelled if the Artisan has not yet confirmed the item. Please contact the Artisan directly through their shop page or our support hotline immediately at 070 519 6446 if you need to make changes.

The Artisan ships the product directly to you. They choose their preferred courier partner (e.g., Domex, Prompt, Certis).

Delivery times vary by Artisan and your location. Typically, orders arrive within 3 to 7 working days. You will receive tracking updates from the Artisan once your order is dispatched.

Delivery fees are calculated at checkout based on the total weight of your items and your delivery location.

We apologize for the inconvenience. Please contact the Artisan directly within 48 hours of receiving the package.